When you sign up for Help Desk Service you’ll enjoy live, U.S.-based, 24/7, technical support on software and hardware products from certified frontline-support technicians, our friendly customer-service team will use industry-leading internal processes to expertly troubleshoot your technical issues. Phone calls are randomly recorded and monitored by a trained quality-assurance team.

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Key Help Desk Features:

• Domestic call center
• ITIL best practices
• Round-the-clock support by certified technicians
• Access to the eSupport Portal for easy reporting
• Choice of multiple service offerings
• Customized, dedicated ACD phone line with an optional script
• Call-dispatch capabilities for on-site repairs
• 24/7/365 service

Key Benefits of Help Desk Services include:

• Freeing up time for your internal resources to focus on core business and development projects
• Reducing operations costs
• Outsourcing help desk services – faster than building and staffing your own
• Receiving 24/7/365 service
• Eliminating drain on your resources, staff or infrastructure