Our Support solutions are designed to exceed the recurring IT support needs of our clients. The service is based on the premise that regularly scheduled maintenance of systems and networks will substantially and proactively reduce exposure to many of the common problems experienced in IT environments due to neglect or maladies encountered from using the Internet.
Zetta Pros provides a systems management tool that continuously monitors your server’s availability and performance. In the event of a network error, our consultants will be alerted before the problem persists or becomes uncontrollable. They will correct it without having someone from your company get involved and help protect your company’s data to reduce the likelihood of costly network failures.
Maintenance Includes
- Review of server logs, disk capacities and general health of servers
- Application of patches and service packs
- Evaluation of the status of network components and logs
- Tuning of network and system components as necessary
- Validation of backups, strategy and assurance of restore capability
Quick Response
- We know the issues affecting your network and can respond before they become critical.
- Our intuitive comprehensive “central dashboard” keeps us informed of the health of your network. It’s color-coded for fast problem determination (red, yellow, green).
- Automatic alerts are dispatched to us for guaranteed quick response to problems at your site.
Security Monitoring
- Unauthorized access attempts identified
- Software content controllable from your site
- Inappropriate use of business resources eliminated – ie interactive games or illegal peer-to-peer sharing
- Account lockouts flagged
- System vulnerabilities reduced or eliminated, and operating systems updated via patch inventory
- Issues resolved remotely using a secure VPN system
- Bandwidth requirements are minimal – does not slow down your network response time